EMS Fuel Order

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Instructions:

For Name on the Account:

  1. “What is the name on the account?”
  2. Or, “what is the address on the account?”

For Delivery Requested:

  1. Anything before Wednesday can be delivered “Sometime this week” unless Bob/Dave inform differently
  2. Anything after Wednesday can be delivered “Sometime next week” unless Bob/Dave inform differently
  3. If the customer needs a sooner delivery time tell them you have them penciled in for “this week/next week” but Bob/Dave will call you to discuss delivery time. Always get their phone number (do not rely on the phone number on the account)

COD Accounts:

  1. If paying by phone, figure out the bill and charge card. Write “Already paid with CC” in payment notes
  2. If paying driver, inform them they are on the schedule but Bob/Dave will call back to set a day and time frame for delivery