What our customers are saying about

E. M. Sergeant

Excellent service! Needed a new furnace during the polar vortex and E.M Sergeant was right there to help. Much appreciated, awesome staff, very friendly and always willing to help out. Thank you so much!

- Candace M., Portage MI

I would strongly recommend this company. They replaced both my 20 yr. old heating and cooling system earlier this year. From the time of getting quotes all the way to installation, the company was very professional and thorough in their work. Very good communication all the way through and systems are running great. I would definitely go with them again, if I have to. Thanks EM Sergeant.

- Home Owner

Excellent work and the price was right! Love to help out a local business!

- Amy S.

“Just wanted to let you knowthat we are very pleased with the professionalism and quality of work and integrity shown to us in the troubleshooting to the information about a new furnace to the installation of one just yesterday. Everyone we encountered were very skilled and proficient. We are long time EM Sargent customers and that is one reason why we went with your team as opposed toanother quote we got…..we have a very good regard for your company and once again you did not disappoint. Thank you very much.”

“Our new air conditioning unit was installed just in time for the first hot spell a weekend ago and looks like another hot one is coming up! In fact, we turned it on late today because the house was just starting to feel a bit too warm! We love it and it is working well! I just wanted to let you know we are pleased – money well spent – and also wanted to tell you that the two installers were great! They were on time, they were friendly, they worked efficiently, and they cleaned up! Great job! Please convey that to them!”

- Lynn and Scott G., Kalamazoo

“Very happy with job done. Would be glad to recommend you to my friends. Thank you.”

- Larry B., Portage MI

“I would recommend you guys in a minute – in fact my mother is looking at a new furnace next summer & I told her to use you.”

-Theresa B., Plainwell MI

“Carrier certainly has given me the performance expected of it. I have been with E. M. Sergeant for several years & have appreciated their service because the service men have [done] their job well.”

- Morris B., Kalamazoo MI

“Thanks to all for the exceptional job that your crew did. Although the install was not an easy one for all of them, they handeled themselves professionally. The results have been great. We’ll call as we get our next project in order.”

- Mary M., Hickory Corners MI

“There were no hassles and no waiting. I would highly recommend you to friends.”

- Laurie S. Kalamazoo MI

“We have been very satisfied.”

- Stewart A., Battle Creek MI

“They were careful of the carpet, knew what they were doing and didn’t loligag. Good product, good people, good workmanship.”

- Ray P., Kalamazoo MI

“Good top notch crew… we will always be a good reference for E. M. Sergeant.”

- James F., Richland MI

“Salesman & workers showed up on time when they said they would… you are dependable.”

- Victor H., Galesburg MI

“We really have appreciated the excellent service, friendly & helpful people over the years. It is a pleasure to do business with people with integrity. Thankyou.”

- Eva and Jim K., Delton MI

“The workmen were polite, skilled at their job, and cleaned up well. They were on time.”

- Barbara B., Kalamazoo MI

“Did a very fine job, very professional people.”

- David U., Richland MI

“I was pleased with everything but was really impressed with [technicians] desire to not dirty up my house. They are great people to work with. Keep up the good work!”

- Russ R., Augusta MI

“Responsive & call back was timely. Good job, competitive price, courteous and responsive.”

- Dwayne P., Portage MI

“We recommend you to all our friends. You have excellent customer service and stand behind your proucts.”

- Bruce M., Kalamazoo MI

“A feeling of security is having a new furnace. A reliable company to work with.”

- Charlotte S., Kalamazoo MI

“I was totally pleased in all respects. I knew my old furnace was very old… and worried that it might die during cold weather so decided to replace it early fall and not have to worry about it.”

- Bobbie W., Allegan MI

“Quality installation & service. Good quality equipment. I received great customer service and quality work and highly recommend.”

- Tracy, Kalamazoo MI